SHIPPING POLICY

This Shipping Policy defines the official shipping, processing, and delivery terms for all orders placed on our official website, covering all facial base makeup, lip makeup, eye makeup, and skincare products. This policy applies uniformly to all global customers and all domestic and international shipments. We adhere to standardized, transparent, and efficient logistics services to deliver high-quality beauty products to customers worldwide with a consistent and reliable delivery experience.

1. General Shipping Terms

We provide 100% free shipping for every order on our website. There are no shipping costs, logistics surcharges, handling fees, or hidden fees for any purchase, regardless of order value, product type, or delivery destination. All customers globally enjoy the same free shipping service with no minimum order requirement.
All transactions on our platform are settled in a unified USD currency, ensuring consistent pricing and shipping service standards across all regions worldwide.

2. Order Processing Time

All valid and paid orders will be processed, packaged, and dispatched within 1 to 3 business days after successful payment confirmation. Our professional warehouse and logistics team conducts strict product inspection, packaging protection, and order verification before shipment to ensure all products are intact and qualified before delivery.
Orders placed on holidays or peak shopping periods will still follow the standard 1–3 business day processing timeline, with slight delays only in extreme high-volume scenarios.

3. Standard Delivery Timeframe

We implement a unified global delivery cycle for all shipments. The standard delivery time for both domestic and international orders is 6 to 12 business days. No separate delivery declaration is required for any regional or cross-border shipment, and all customers follow the same fixed delivery time standard.
The delivery timeframe covers logistics transportation, customs clearance procedures, and local distribution processes. The actual delivery progress may fluctuate slightly due to regional logistics efficiency, weather conditions, and local policy adjustments.

4. Expedited Delivery Service

To meet customers’ urgent receiving demands, we support expedited delivery services for all orders. Customers can choose the expedited shipping option during checkout to enjoy faster logistics arrangement and priority order processing. Expedited delivery follows independent logistics scheduling to shorten the overall delivery cycle for urgent orders.

5. Order Shipment Confirmation & Tracking

Once your order is shipped from our warehouse, you will receive an official shipment notification. You can track your order logistics status and delivery progress through the official order management page on our website. We recommend customers check tracking information regularly to stay updated with the latest delivery status.

6. Undeliverable & Abnormal Shipping Conditions

We are not responsible for delivery failures caused by incorrect or incomplete customer-provided delivery addresses, unreachable contact information, or customer-initiated delivery rejection. For packages lost or severely damaged during logistics transportation due to our logistics side’s responsibility, we will provide follow-up solutions in accordance with our after-sales and refund policies.

7. Shipping Related Inquiries

For any questions regarding order processing status, shipping schedules, expedited service details, logistics exceptions, and other shipping-related issues, please refer to our official contact channels displayed on the Contact Us page. All official contact methods and email addresses are available on the Contact Us page for your consultation and support requests.