CUSTOMER SERVICE POLICY

This official Customer Service Policy outlines the complete service standards, shopping rules, logistics arrangements, return and refund terms applicable to all orders placed on our official website. We commit to providing consistent, transparent, and customer-focused services for all global users, ensuring a reliable and pleasant shopping experience for every customer who purchases our skincare and makeup products, including facial base makeup, lip makeup, eye makeup, and full skincare line items.

1. Payment & Pricing Standard

All products displayed on our website adopt a unified currency unit of USD. All product prices are final and displayed clearly on each product page without hidden charges, additional handling fees, or regional price differences. All customers worldwide follow the same pricing and payment standards to ensure fairness and transparency for every order.

2. Free Shipping Policy

We provide 100% free shipping for all items available on our website. There are no shipping fees, service fees, or logistics surcharges for any order, regardless of the order amount or delivery destination. All customers can enjoy free global delivery services when purchasing our beauty and skincare products.

3. Order Processing & Delivery Timeline

All orders will be processed and shipped within 1 to 3 business days after successful payment confirmation. We maintain an efficient order processing and packaging workflow to ensure orders are arranged for delivery in the shortest possible time.
The standard delivery time for all global orders is 6 to 12 business days. This delivery timeframe applies uniformly to all domestic and international shipments with no separate declaration required. We also support expedited delivery options to accommodate customers with urgent receiving needs.

4. Return Policy

We offer a long-term customer-friendly return service for all purchased products. Customers are entitled to apply for a return within 60 days from the date of order delivery. All return applications must comply with our basic return guidelines, including ensuring the products are unused, unopened, and kept in original saleable condition unless product quality issues occur.
Our 60-day return window provides sufficient time for customers to check product conditions, verify usage experience, and confirm whether the products meet personal expectations, effectively protecting consumer shopping rights.

5. Refund Processing Rule

Once we receive, inspect, and confirm the qualified returned items, we will initiate the official refund procedure immediately. All refunds will be completed within 5 to 10 business days after return verification. The actual arrival time of the refund may slightly vary depending on different payment channel processing cycles, but we will fully follow the standard refund timeline to ensure every valid refund request is settled efficiently.

6. Customer Support & Contact Channel

For any inquiries including product details, order status, logistics questions, return guidance, refund consultation, and other after-sales services, please use the official channels displayed on ourContact Us page. All official contact methods and email addresses are published on the Contact Us page. Our customer service team will provide professional, standardized, and timely replies to resolve your questions and problems.

7. Service Philosophy

We always adhere to the principle of customer first, standardize every service link from order placement, logistics distribution to after-sales processing, and strive to deliver stable, reliable, and high-standard shopping services for global beauty lovers. We continuously optimize our service system based on customer feedback to create a safer, simpler, and more reassuring shopping environment for all users.