REFUND POLICY

This Refund Policy serves as the official guideline for all return and refund requests submitted on our website. It standardizes the entire refund process for customers who purchase our facial base makeup, lip makeup, eye makeup, and skincare products. Our team strictly follows customer-oriented service standards to ensure all refund applications are reviewed and processed fairly, transparently, and efficiently. By placing an order on our website, all customers acknowledge and agree to the terms stated in this Refund Policy.

1. General Refund Eligibility

We provide a flexible and customer-friendly return and refund service for all global orders. Customers are eligible to apply for a return and corresponding refund within 60 days of receiving their ordered products. This valid return and refund window applies to all product categories sold on our platform, covering full-range makeup and skincare items.
To qualify for a full refund, the returned products must remain in unused, unopened, and original condition with intact packaging, unless the products arrive with quality defects, damage, or incorrect item delivery. We reserve the right to inspect all returned goods to confirm compliance with refund eligibility standards before initiating any refund procedure.

2. Order Logistics & Service Preconditions

All orders on our website enjoy completely free shipping with no hidden delivery fees or additional charges. All in-stock orders will be shipped within 1 to 3 business days after payment confirmation. The uniform global delivery timeframe is 6 to 12 business days for both domestic and international orders, with optional expedited delivery available for urgent demands.
All order transactions are settled in unified USD currency. The pricing and service rules are consistent for all global customers, ensuring equal and standardized refund service standards for every valid order.

3. Refund Processing Timeline

Once our warehouse receives and verifies the condition of your returned products, our official finance and after-sales team will immediately start the refund review and processing procedure. All confirmed valid refunds will be fully processed within 5 to 10 business days from the date of successful return verification.
The final arrival time of the refund may have minor differences due to the different processing cycles of various payment platforms and banks. We will complete all internal refund operations within the specified time limit and cannot be held responsible for the delayed arrival caused by third-party payment institutions.

4. Full Refund & Partial Refund Rules

For eligible returns of intact and qualified products, we will issue a full refund of the product purchase price. Since all orders include free shipping, no shipping fees or handling fees will be deducted from the refund amount under normal circumstances.
Partial refund services are available for special scenarios such as partial product return in a single order. The refund amount will be calculated according to the unit price of the returned items. All partial refund calculation standards are unified and transparent, with no arbitrary deduction of fees.

5. Ineligible Refund Situations

Refund applications will not be approved if the products are returned after the 60-day valid return period, or the products are used, damaged, disassembled, or lack original packaging and accessories without legitimate quality reasons. In addition, customized products or products damaged due to improper personal storage and use are not eligible for return and refund services.

6. Refund Application Guidance & Contact

If you need to apply for a return and refund, or have any inquiries about refund progress, eligibility rules, and related service issues, please contact our professional customer service team through the official contact channels displayed on our Contact Us page. All official contact information and email addresses are published on the Contact Us page for your consultation and application.
Our service team will reply to your refund requests in a timely manner, guide you through the return process, and track the refund progress until the entire service is completed.